SUCCESS STORIES
Taking chaos and turning….
The problem
Dysfunctional partnership – No embedded systems – Lack of reporting and controls – No financial controls – The proportion of patients on the clinical director’s patient base too large – Buying, merchandising and stock control not successful
The solution
- Branding workshop to ensure a aligned vision for partners
- A business plan created for accountability
- Creation of proper financial controls and review for strategic decision making
- A commercial framework of communication policy
- Operations manual created for team and embedded into culture for clarity, performance management and training of new hires
- Structured financial reports linked to valuable KPIs
- Implementation of marketing strategy
- Identified resources needs, skill gaps and leadership requirements for consolidation and acceleration plan
The results
- Increased sales from other clinicians
- Buy-in from team – less absenteeism
- Functioning partnership -less conflict and more productive
- Responsible for Financial decision making
