Mystery Shopping
for Dental &
Aesthetic Practices
Mystery Shopping for Dental & Aesthetic Practices
Mystery Shopping
The Problem Nobody
Talks About
You can spend thousands on Google Ads, SEO, Facebook campaigns, or beautifully curated social posts. But if the first call, email, or message isn’t handled well, that investment goes straight out the window.
A rushed greeting. A missed call. An unclear explanation. Each one doesn’t just cost you a single patient; it costs you their lifetime value. That’s years of check-ups, treatments, or repeat bookings lost. And every poor first impression quietly chips away at your reputation.
Your front-of-house isn’t just a department. It’s your profit centre.
Revealed things I would never have spotted myself.
Mystery Shopping
The Solution:
Mystery Shopping
Our Mystery Shop service gives you a clear, honest view of what patients and clients actually experience when they first contact your practice. No assumptions. No guesswork. Just clarity.
How it works
- Consultation – A free Zoom call to understand your goals, team setup, and training history.
- Preparation – We review your website, online presence, and value proposition.
- The Mystery Shop – We call your practice. If the phone isn’t picked up, that’s part of the insight. We repeat the process to get a fair and balanced view.
- The Reveal – You hear the recordings.
- Actionable Insights – A focused report with quick wins, training opportunities, and development areas.
This isn’t about catching your team out. It’s about helping them shine — whether you’re NHS, mixed, private, or aesthetic clinic.
Mystery Shopping
Why It Matters
- Peace of mind – Know every enquiry is handled with care.
- Stop wasting money – Don’t lose leads at the first call.
- Stop wasting time – No more chasing half-interested enquiries.
- Accelerate your profits – Turn opportunities into sustainable growth.
- Protect your reputation – One poor call can undo years of goodwill.
- Unlock lifetime value – One client today could mean thousands of pounds in future care.
For most practices, a single lost enquiry is worth more than the cost of this entire service.
Mystery Shopping
Where to Start
Every practice is different. That’s why we offer two simple ways to begin:
Option 1:
Take the Free Patient Journey Scorecard
In just 3 minutes, you’ll see how your practice performs across five key pillars: First Impressions, Rapport, Conversion, Membership/Packages, and Hospitality. Your instant score highlights your biggest opportunities — and risks.
Option 2:
Book a Free Zoom Consultation
Prefer to talk it through? Let’s chat. We’ll explore where value may be slipping through the cracks, share immediate insights, and explain how the Mystery Shop works.
