Chaos

SUCCESS STORIES Taking chaos and turning…. The problem Dysfunctional partnership – No embedded systems – Lack of reporting and controls – No financial controls – The proportion of patients on the clinical director’s patient base too large – Buying, merchandising and stock control not successful The solution Branding workshop to ensure a aligned vision for […]

Conversion from NHS

SUCCESS STORIES Conversion from NHS dentistry The problem The Dentist is overwhelmed to the extent they did not realise they were subsidising the NHS patient’s service. Unable to continue with the demands and limitations of the NHS contract – clinical and non-clinical. Dissatisfied patients despite her commitment Stressed staff Family life and physical and mental […]

Private Practice

SUCCESS STORIES Private Practice The problem Partnership conflict – no shared vision – Team not engaged – Associates planning to establish her own clinic – No accountability for back office – Internal tensions and associate behaviour not GDC aligned – No robust systems – Team undervalued – Poor KPIs – No evaluation of marketing spend […]

Patient Plan Coordinator

SUCCESS STORIES TCO role not working The problem TCO role tried a few times but failed. Clinic owners recognised need but did not know how to do this efficiently. The solution Full audit of current offering including the environment, systems, training needs. Branding workshop with partners Re-brand process to ensure clear message and impactfully crafted […]