Taking chaos and turning…

Problem

• Dysfunctional partnership
• No embedded systems
• Lack of reporting and controls
• No financial controls
• The proportion of patients on the clinical director’s patient base too large
• Buying, merchandising and stock control not successful

Solution

• Branding workshop to ensure a aligned vision for partners
• A business plan created for accountability
• Creation of proper financial controls and review for strategic decision making
• A commercial framework of communication policy
• Operations manual created for team and embedded into culture for clarity, performance management and training of new hires
• Structured financial reports linked to valuable KPIs
• Implementation of marketing strategy
• Identified resources needs, skill gaps and leadership requirements for consolidation and acceleration plan

Summary

• Increased sales from other clinicians
• Buy in from team – less absenteeism
• Functioning partnership -less conflict and more productive
• Responsible for Financial decision making